Customer Comments

9/07/2017 Mark Berthold
Email * sheripolis@comcast.net
Which product/service did you purchase? *
HVAC System
What did you like most about this product/service? *
Professionalism and Quality of Service
Would you recommend this product/service? *
Yes
Leave your testimonial here *
Paul (the owner) and his crew did a magnificent job of installing our new HVAC system–they were very methodical and professional. After receiving numerous quotes from other HVAC vendors around the Lake Harding area, Paul sold us on his company, the quality of the system, price, and continued service for future routine maintenance (if needed). Moreover, we were impressed with his honesty. We were so glad we did our homework in selecting Metro Climate Systems and Refrigeration.
Name * 7/14/2017 Lee Chiba
Email * chibali@bellsouth.net
Which product/service did you purchase? *
Heat Pump
What did you like most about this product/service? *
Prompt & Efficient
Would you recommend this product/service? *
Yes
Leave your testimonial here *
We had some problems with our heat pump. We found “Metro Climate Systems & Refrigeration” through, among others, HoneAdvisor.com. The Metro had a very good reputation, and we contacted the Metro via their website.Paul was very responsive and accommodative, and we’re able to make an appointment promptly. We decided to install a new heat pump, and we’re completely satisfied with their job. His staff were friendly and courteous and very efficient. We would recommend Paul & Metro Climate Systems & Refrigeration to anyone without reservation. – Lee C. –

 

 

 

 

 

 

 

 

 

 

 

 

 

Danny Fitzwater What did you like most about this product/service? Knowlege of the system. Would you recommend this product/service? Yes I returned home from work to find that my air was running but the house was 90 degrees.I remembered having been given a card for Metro climate so I called them.The service tech showed up promptly and quickly found the problem a bad fan motor.He changed out the motor and replaced some burn up wires checked the freon charge and prenvenative maintenance for a year prior all for a good price. Thanks Metro

Bridgette Hughes What did you like most about this product/service? Everything! Pricing, professionalism, and quick response time! Would you recommend this product/service? yes Leave Your Testimonial Here Metro Climate Systems saved my whole weekend! I would have been a miserable person to be around if I could not get someone out to fix my A/C STAT! First of all, I do not know why A/C units always break on Fridays or the weekend, but they do. We live a decent distance from where Paul was, but he had no problem with driving the extra distance and on a Friday, too save my sweaty self from complete combustion! He was not only professional, but efficient and with competitive pricing, whats not to love?! Paul stayed around to make sure that the A/C unit was working properly and cooling effectively, which he didn’t have to do. I would HIGHLY recommend this company to anyone!

Ryan

DeWulf

ryan.dewulf@gmail.com

http://Carrier3.5tonsplitsystemHeatpump

the speed of the install and the efficiency of the unit

Yes

I had been without heat through most of January ,which was very cold , and happened upon Metro Air website while trying to get a 3rd quote for a split system install. Paul and his associate came out immediately after calling after hours,on a Friday night, and looked over what I had ,made some upgrade suggestions and gave me a quote on paper by Sunday . This was pretty impressive considering some well established HVAC companies in the area couldn’t give me a quote breakdown on paper. Paul and his guys installed a new system a couple of weeks later on a cold rainy Monday . These guy’s didn’t stop until it was running , and although we had a little issue with a breaker tripping the next couple of days ,Paul continued to follow up with it until the problem was solved . Metro Air is a Very dedicated company ,not to mention the cost saving’s over the “other guys” . I would highly recommend Metro Air to anyone that wants honest Reliable HVAC service

Last Email Which product/service did you purchase? What did you like most about this product/service? Would you recommend this product/service? Leave Your Testimonial Here

CollegeFootballArt.com

Frank Brown

cfasupport@collegefootballart.com

http://Metroair.net

The owner Paul was constantly in contact with me about what was going on.

Yes

I live in Florida and own a few rental properties in Auburn.  However, when a tenant calls me with air conditioning issues….I always cringe since I am not there to see what’s happening.  After my tenant found Metro Air through an internet search, I was pleasantly surprised when I got a call from the owner, Paul Potter as he explained what could be the problem… and better yet the solutions.  After a few phone calls and texts…Paul was proactive in fixing the Air Conditioning issue at a very fair price.  Not only was I happy, but my tenants were ecstatic!  Paul now has all of my business when I get that cringing telephone call.  I know I can trust Paul to get the job done fast and economical.  Thanks Paul! Frank Brown CollegeFootballArt.com

Last Email Which product/service did you purchase? What did you like most about this product/service? Would you recommend this product/service? Leave Your Testimonial Here

 

 

Name Jeff Last Hill Email jhill5505@charter.net What did you like most about this product/service? It was completed on time and was the best choice for my home needs…I am very pleased with the servide and product Would you recommend this product/service? Yes Leave Your Testimonial Here I contacted the owner to check out my system as it was not cooling…he can right out and checked out the system…it was confirmed that the heat pump compressor had failed…I was given options and the best option was to re-place the unit with a newer more efficient model…as the unit was manufactured in 1995…he provided me with a quote and it took me some time to get financing…even after a couple of months later there was only a $200.00 change in pricing…I am very pleased with the professional and informative manner in which my issue was resolved…I found the crew to be pleasant and very knowledgeable…the service they provided was as promised…I would not hesitate to recommend this company for your A/C needs…I found it refreshing that what was promised was delivered on time and on budget…I am very happy with the system… Bruce Last Strom Email bruce.strom@gmail.com Which product/service did you purchase? http://www.amana-hac.com What did you like most about this product/service? Work completed quickly Would you recommend this product/service? Yes Leave Your Testimonial Here The owner, Paul, was very quick to respond to my call to install a new HVAC unit. Reasonable pricing and outstanding work seem to be their standard in doing business. As I am out of town and this was done on my rental unit, I was very impressed when I received pictures of the completed job. My tenants are also very happy with Metro.

Tammy Tate
tammytate@msn.com

New unit and duct work  July 2015

 

The friendly and knowledgeable service

 

Yes

 

I can’t say enough good about Paul Potter and his workers. They are very professional and knowledgeable but at the same time it felt like I was welcoming family in my home each time they arrived. Paul even called a week or so after the work was completed just to see if everything was working properly and if we were still satisfied. When you call him, he answers. There is no being put on hold or waiting for a return call that never comes. I highly recommend him !

 

Email * Which product/service did you purchase? * What did you like most about this product/service? * Would you recommend this product/service? * Leave your testimonial here *

Scott Yates yatessd@gmail.com commercial kitchen with hood vent and make up air.

– Scott Yates

 

I manage a commercial property in Auburn, AL which required a kitchen renovation that included the installation of a fire hood suppression system and associated air intakes and exhaust.  Originally, I had sourced the a majority of the equipment and hired a general contractor to install the commercial restaurant hood and fire suppression system.  Unfortunately three weeks into the job, the General Contractor got over his head and abandoned the job.  I then reached out to four mechanical contractors for proposals and expressed a sense of urgency in getting the job completed by early Sept.  Paul with MCS was ultimately selected because he was very responsive, personable, and competitive in his proposal.  I can’t say the same for the other mechanical contractors based upon my direct experience.  Throughout the entire project, Paul took charge and made it happen.  While we had some ups and downs throughout the project around the permitting process, coordinating with the appropriate inspectors, and unforeseen code updates that required additional scope of work (all outside of Paul’s control), he was a consummate problem solver who was persistent in getting the job done.  When I encountered electrical and fire installation issues outside of his original scope of work and responsibility, he took the initiative and helped me resolve it even though it wasn’t in his wheelhouse.  Throughout the project, Paul constantly kept me up to date on the status.  Due to his heavy workload and some unforeseen HVAC emergencies with other customers, we did have to reschedule some of work which impacted the overall project timeline.  However, he always kept me up to date on what was going on.  Overall, I had an outstanding experience with Paul and MCS.  I would highly recommend them for your mechanical contractor, refrigeration, and HVAC requirements.  I look forward to working with him again.

 

Description of work:

 

For a commercial restauarant hood and fire suppression system, MCS was hired to 1) install the exhaust fan and return air vents on the roof, 2) fabricate and install all necessary ductwork between the hood, exhaust, and vents, 3) balance and test the system, 4) coordinate with the appropriate City and Code Enforcement representatives to inspect and pass the system, and 5) install a handrail on roof in accordance with updated codes.

 

 

 

 

    • Category: Heating & A/C

 

  • Services Performed: Yes

 

 

  • Cost: $8000

 

 

  • Work Completed Date:

 

 

  • Hire Again: Yes

 

 

 

Scott Yates

 

615 Boulder Way

 

Roswell, GA 30075

 

 

  Daniel Stephen

 

graingercontracting@gmail.com

 

 

– DANIEL STEPHEN

 

Contractor completed the work on time and with no punch list. They were very responsive and I wouldn’t hesitate to recommend them in the future.

 

Description of work:

 

Removed and installed two new HVAC Units/Air handlers according to the project specifications in a national park facility.

 

 

 

    • Category: Heating & A/C

 

  • Services Performed: Yes

 

 

  • Cost: $10000

 

 

  • Work Completed Date:

 

 

  • Hire Again: Yes

 

 

 

DANIEL STEPHEN

 

4027 CANE MILL CIR

 

Valdosta, GA 31601

 

 

 

Mail – Paul Potter – Outlook